Refund Policy

Last updated: 2/26/2026

Simple, Fair Refunds

We want you to be satisfied with your Aurale analysis. If you feel the analysis was technically flawed or did not provide the service as described, let us know.

Eligibility

• Refund requests must be made within 7 days of purchase.
• Refunds are not granted for simple disagreement with the subjective "beauty" scores or insights, but for genuine technical failures or quality issues.

How to Request

Email support@aurale.app with your order ID and a brief explanation of the issue. We aim to process refunds within 3-5 business days.